Mystery Shopping

Mystery shopping, sometimes known as secret shopping, is a method used to gather information about the quality of products and services. Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed feedback about their experiences. Younger Associates has conducted mystery shopping studies for a number of retail and service-based clients. We deliver professional results, enabling clients to adapt employee training and in-store conditions to improve their customers’ experience.